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Managing the Impossible - Extremely Challenging People

Training for Small Businesses

Managing the Impossible - Extremely Challenging People

Full Day Interactive Workshop – Tuesday 6th June 2017


Many of us experience challenging behaviours in the workplace. Sometimes these are short-lived or specific to a set of circumstances. Some, however, are so extreme or long-term that just hoping things will improve is not a viable strategy. This course will give you more confidence to manage these people and situations more effectively.


This course will cover:


· Identifying challenging behaviours

· Understanding difficult personality types

· Recognising the traps to be avoided

· Effectively strategies to manage the individuals and those around them; and

· How to survive it yourself

Course Details

This course runs from 09:00 - 15:30 and costs £50 per person

Course Providers

Les Cotils, in partnership with ACAS, and Management Training Consultant Paul Beard, will be offering a mix of communication event options from which you may choose depending on your particular interest and personal development requirements.

To book, please call Vanessa Marsh on 727793 or contact Vanessa via email on

The costs for this course are payable at the time of booking.